FAQ
What our users ask most
Is my money safe with ZovoPay?
Security is our non-negotiable foundation. ZovoPay applies full end-to-end encryption on every transaction, PIN-protected access, trusted-device binding, and two-factor authentication (2FA). Your identity is verified through KYC before any funds move. ZovoPay is a product of EHSAN FALCON HOLDING LIMITED, a company registered in the United Kingdom — meaning your money operates under rigorous international financial-oversight standards.
How do I sign up and complete KYC verification?
Download the ZovoPay app, enter your mobile number, and follow the on-screen steps. KYC verification requires a valid government-issued ID and a quick selfie — the process takes only a few minutes. Once approved, your wallet is fully active and ready to send, receive, and pay.
What currencies does ZovoPay support?
ZovoPay supports 30+ currencies in a single multi-currency wallet, including the Syrian Pound, US Dollar, Euro, and a wide range of regional and international currencies. You can hold, send, receive, and exchange between supported currencies directly inside the app — no second account needed.
How fast are transfers between ZovoPay users?
Transfers between ZovoPay users are processed instantly — funds appear in the recipient's wallet in under a second. International remittances to partner networks typically arrive within seconds to a few minutes, depending on the destination. No queues, no paperwork, no waiting.
What are ZovoPay's fees?
Our fee structure is transparent and disclosed in full before you confirm any transaction — you will never discover a hidden charge after the fact. Fees vary by transaction type, currency, and destination. You can review the current fee schedule on our Pricing page, or inside the app before sending any payment.
How do QR payments work?
Every ZovoPay account has a unique QR code. To pay, open the app, tap Pay, and scan the merchant's code — the amount is deducted instantly and both parties receive a confirmation. To receive, display your QR and the payer scans it. No card, no cash, no contact required. Merchants can also integrate QR acceptance through ZovoHub.
Can I send money internationally?
Yes. ZovoPay supports international remittances to a growing list of countries through our partner networks. You can send funds in supported currencies and the recipient can collect in local currency. Availability and exact terms depend on the destination country — check the app for the current list of supported corridors.
What is a virtual card and how do I use it?
A ZovoPay virtual card is a digital payment card linked to your wallet balance. It carries a card number, expiry date, and CVV — everything you need to pay online or wherever cards are accepted, without a physical card. You can issue a virtual card directly from the app, fund it from your wallet, and control spending limits at any time.
How do I cash in or cash out through an agent?
ZovoPay operates a trusted agent network across the region. To cash in, visit any authorised ZovoPay agent, hand over cash, and the equivalent amount is credited to your wallet instantly. To cash out, initiate a withdrawal in the app, show the agent your code, and collect your cash on the spot. Agent locations are listed inside the app.
Does ZovoPay support two-factor authentication and PIN protection?
Yes — both are active by default. Your account is protected by a personal PIN required for every sensitive action. Two-factor authentication (2FA) adds a second layer via your registered device, and trusted-device binding ensures only your verified device can access your wallet. You can manage security settings at any time from your profile.
